Refund Policy
At Oudgalore, customer satisfaction is important to us. We take great care in packaging our luxury perfume oils, but if something isn’t right with your order, we’re here to help.
Damaged or Faulty Items
If your order arrives damaged or faulty, you are eligible for a return.
- You must contact us within 7 days of receiving your order
- The item must be unused and in its original packaging
- Clear photos or videos of the damage may be required for verification
Once approved, we will offer a replacement or refund, depending on availability and your preference.
Items Not Eligible for Return
Due to hygiene and safety reasons, we do not accept returns or refunds for:
- Opened or used perfume oils
- Change of mind
- Incorrect scent choice
- Items damaged after delivery
- Orders reported after the 7-day return window
How to Request a Return
To start a return, please contact us at:
Include:
- Your order number
- A brief description of the issue
- Photos/videos of the damaged item
Our team will review your request and respond as quickly as possible.
Refunds
- Approved refunds will be processed back to the original payment method
- Please allow 5–7 business days for the refund to appear in your account
- Shipping fees are non-refundable, unless the item was faulty or damaged
International Orders
For international orders, customers are responsible for any customs duties or taxes. These charges are non-refundable.