Frequently Asked Questions

What is Oudgalore?

Oudgalore is a luxury fragrance brand specialising in high-quality perfume oils. Our scents are carefully crafted to deliver long-lasting, rich, and elegant fragrances.

Are your fragrances oil-based?

Yes. All Oudgalore fragrances are premium perfume oils, designed to last longer on the skin and provide a deeper, more intimate scent experience compared to alcohol-based sprays.

How long do your perfume oils last?

Our perfume oils are highly concentrated and typically last 8–12 hours or longer, depending on skin type and usage.

How should I apply perfume oil?

Apply a small amount to pulse points such as the wrists, neck, behind the ears, or inner elbows. A little goes a long way.

Do you offer same-day dispatch?

Yes.

Order before 12 PM for same-day dispatch (Monday to Friday, excluding bank holidays).

How long does delivery take in the UK?

UK delivery times are:

  • Standard: 2–4 business days
  • Express: 1–3 business days

Free standard delivery is available on orders over £70.

Do you ship internationally?

Yes, we ship to selected international destinations including the USA, Canada, UAE, Australia, Japan, Singapore, and more. International delivery usually takes 3–17 business days.

Can I return or refund my order?

For hygiene reasons, we do not accept returns on opened or used perfume oils.

However, if your item arrives damaged or faulty, you may request a return within 7 days of receiving your order. Please contact us with photos of the issue.

What should I do if my order arrives damaged?

If your order arrives damaged, please email us within 7 days of delivery with your order number and clear photos of the damage. We’ll arrange a replacement or refund once verified.

Are your products authentic and safe to use?

Yes. All Oudgalore products are authentic, carefully formulated, and packaged to ensure quality and safety.

Will I need to pay customs charges for international orders?

International orders may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the customer.

How can I contact Oudgalore?

If you have any questions, feel free to reach out to us:

📧 support@oudgalore.co.uk